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Application Support Team Lead (SQL & .NET) Posted Sep 14
Fintrax , Galway, Galway, Ireland
  • This employer requests that only candidates in Ireland apply to this job.

    You appear to be located in United States, not Ireland, so you will not be able to apply for this job.


We are looking for an experienced individual to lead a team of two application support developers. You will be tasked with the creation and management of a an enthusiastic team that handles requests for support that are raised by users using the principal Back Office tax refund system developed using dot net and SQL server


The Fintrax Group is a Financial Services Company that specialises in tax refunds, multi-currency payments, credit card processing and point of sale technologies. Employing over 700 people worldwide, Fintrax provides international shoppers, merchants, card acquirers and banks with an expanding range of services, increasingly leveraging the latest mobile technologies.

Fintrax works with some of the most desirable luxury and retail brands in over 30 countries. The company has been on a strong growth trajectory, experiencing growth in revenues of over 20% and growth in profitability of over 30% annually since July 2011. This growth is set to continue with ambitious plans to double the business in 3 years and treble it in 5 years. These growth plans are based on a strong business model underpinned by megatrends such as the expansion of middle classes in emerging markets, growth in international travel and increasing luxury consumption.


Create and recruit application support team of .NET and SQL Analysts

Taking ownership and responsibility for incoming support requests and ensuring that they are managed thoroughly to resolution within the SLA.

Investigating and analysing support tickets assigned to the team and ensuring that they are resolved in a timely manner.

You will ensure that the all raised issues are resolved successfully and in a timely manner and that the systems are maintained and enhanced to improve their performance and stability.

Documenting resolutions for often occurring incidents to build a knowledgebase.

Exercise sound judgment when dealing with moderately complex issues falling outside your direct level of accountability.

Monitoring of daily jobs and issue report to management.

Creation and Management of Service reports and dashboards.

Pro-active communication with developers and follow the framework of taking control over the changes post go live to support the system

Provide recommendations to management for efficiency & productivity improvements via IT

Create a positive working relationship with the Fintrax business.


Good analytical skills and close attention to detail as the data can be complex and contain financial figures

Excellent communication skills with business users of all levels both written and verbal

Strong experience in Full time technical support roles (1st or 2nd level support)

Experience in working tools like JIRA service desk, Confluence

Should be able to debug and understand .NET/SQL - Able to fix small issues

Experience in SQL 2008 R2 knowledge with experience of writing T-SQL scripts and stored procedures

Strong debug/troubleshooting skills

Good understanding of software development life cycle process

Very good communication skills both Verbal and written. This position requires communication with users in various countries

Foreign language nice to have not essential

JIRA and confluence experience

Employment Type: Permanent
Other Pay Info: Excellent Salary & Benefits Package